Frequently Asked Questions

Everything you need to know about our premium pet fashion and gear.

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.

How do I determine the correct size for my pet?

Each product page includes a detailed sizing chart. We recommend measuring your pet's neck, chest, and back length to ensure a comfortable and stylish fit.

What is your return policy for apparel?

We accept returns of unworn items with original tags attached within 30 days of purchase. Please ensure items are free of pet hair and odors to qualify for a full refund.

Are your pet garments machine washable?

Most of our fashion items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and design.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.

Do you offer a warranty on your products?

Yes, we stand by our quality. K&H Pet Products offers a one-year limited warranty against manufacturing defects on all our apparel and accessories.